Yes, you can cancel your quote on our platform. Requesting a quotation for your project is completely free, and you are not obligated to complete an order after submitting a request.
To cancel a pending quotation, go to the “My Quotes” section on the RapidDirect platform and select “Cancel” from the “Actions” column. Please note that once we have quoted a price, you cannot cancel the quotation, but you are not obligated to accept the price. You can simply leave the quotation unfulfilled.
If you have already accepted the quotation and wish to stop the project, you can cancel the order as long as production has not yet begun. You can also contact your sales manager for further discussion on the cancellation of the request. However, you cannot cancel the order once we have started making your parts.